Shipping returns
Return will only be initiated if the product is found to be :
-Defective
-Damaged
-Incomplete
-Wrong order delivered
-Order not received within 14 days from the date of purchase
We request you to initiate for a return within 7 DAYS of receiving the order with the unboxing video of the product received. Note : the product unboxing video is considered to be mandatory.
- Kindly ensure the Unboxing video prior opening the package is clear and the wrong product/damaged/defective/ missing part of the jewellery is highlighted in zoom
- Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
- In case you face any technical difficulties in following this process, kindly get in touch with us on care@shopblubox.com or whatsApp us on +91-8445277266. We will then investigate the case and reply within 48-72 hours with the best available resolution.
Any such complaint raised after 7 DAYS of receiving the order may not be considered. - In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
- Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Refund
Your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same.
In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.
Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please mail us at care@shopblubox.com
Need help?
Contact us at contactus@shopblubox.com for questions related to refunds and returns.